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Fixed Price Quotes - Permanent repairs are carried out on the basis of fixed price quotations. The final invoice will be no more or no less than the amount of the quotation. The client knows the final cost and the amount of his invoice before we begin work.
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Documentation - All quotations, work orders and invoices are documented with before and after photos of the proposed work and the completed work. With photos the client can verify the work has been completed as quoted and will have copies for his record. For future reference we of course store on our server, copies of all photos taken.
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In House Service Staff - We do not hire subcontractors to carry out our work, all work is carried out by RooFix employees. This provides complete control over the quality of work performed and most importantly provides a direct relationship between the service staff and our client.
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Training - In British Columbia, roofing is a certified trade. It is a three year apprenticeship program combining four weeks each year of classroom time and 1600 hours per year of on the job training. Upon completion of these requirements and the passing of the final exam, a trade certificate is issued. Roofing is recognized by the Government of Canada Red Seal Program. All of our service staff are registered apprentices or have completed their trade certification. There are no labourers at our company.
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Safety - The personal safety of our staff is a priority with RooFix. All staff receive an intense safety orientation program prior to beginning work, along with formal fall protection training and level one first aid. Scheduled safety meetings are an integral part of our program. Every work site, no matter how small, requires a written site safety inspection report prior to beginning work. Our staff are instructed not to attempt work situations that appear unsafe.
We of course have valid Worksafe BC coverage.
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High Visibility - Our service vans are clearly identified, clean, fully equipped, well maintained and our service staff are well groomed and uniformed. This makes it easy for our clients to identify our company, vehicles and staff. No surprises or unknown vehicles and strange personnel showing up at your home or office. A more professional appearance for a service oriented company.
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Doing Our Part - Our staff are working hard to help reduce our environmental footprint. Please see our site map for further information on this item.
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Guarantee - All single family residential repairs are warranted for as long as you own the home. No small print and strings attached. Liability only extends to the original cost of the repair. They do not cover damage to the building or contents. |
